Return Policy

Under art. 50 ЗЗП you may withdraw from a distance purchase without giving a reason within 14 calendar days from the day you, or a person you designate, receive the product.

A product can be returned only if:

• the packaging is undamaged, unopened and the protective seal is intact;
• the proof of purchase (receipt or invoice) is enclosed with the parcel;
• the product is in its original saleable condition with all labels.

Under art. 57(5) ЗЗП the right of withdrawal does not apply to sealed goods that were unsealed after delivery and are unsuitable for return for health or hygiene reasons. Food supplements fall into this category, so opened jars cannot be returned.

Notify us within the 14-day period at support@omnihealth.bg or by phone at 0888 000 000, stating your order number. You may also use the standard withdrawal form (Annex 6 to art. 52 ЗЗП). Then send the product together with the proof of purchase within 14 days of your notice.

The direct cost of returning the product is borne by the consumer (art. 55(2) ЗЗП).

We refund the amount paid, including standard delivery, within 14 days of receiving your withdrawal notice (art. 54 ЗЗП). We may withhold the refund until we receive and inspect the returned product. Refunds use the original payment method - the card, or a bank account for cash-on-delivery orders.

If the goods do not conform to the contract, you may file a complaint within 2 years of delivery (art. 126 et seq. ЗЗП), but no later than the expiry date. If your parcel arrives damaged or contains the wrong product, send a photo and the proof of purchase to support@omnihealth.bg. We will replace the product or refund you at our expense. We resolve every complaint within 30 days.

In case of a dispute you may contact the Bulgarian Consumer Protection Commission - kzp.bg, or the EU online dispute resolution platform - ec.europa.eu/consumers/odr.